Plexler LMS logo with blue color representing the brand and a graduation cap symbolizing its focus on education

Get Help from Plexler LMS Support Team Anytime !

We offer all-inclusive support for both LMS end users and clients through various channels including email, chat, and social media. Additionally, we provideLMSuser training for staff to ensure efficient operations, along with immediate support for critical learning system issues available 7 days a week

LMS Support Channels for Clients

Our Learning Management System offers a variety of ways for clients to reach out to our support team, ensuring swift and efficient resolutions in real-time or asynchronously.

  • Phone Assistance:

    Our phone support team is available during business hours, seven days a week, to resolve urgent learning system issues or technical challenges.

  • Live Chat:

    Our WhatsApp support feature enables clients to get real-time help for any challenges they encounter, ensuring quick problem resolution.

  • Email Support:

    For less urgent learning platform queries, clients can contact us at plexler.lms@gmail.com, where our team will provide prompt and detailed responses to assist with any concerns.

  • Social Media Assistance:

    Stay connected with us via Facebook, LinkedIn, Instagram, and Twitter for updates, advice, and support. Reach out to us through these platforms for any inquiries.

End-User Support for LMS Issues

Our end-user support services are designed to ensure that your users—whether they are students, instructors, or administrators—have a smooth and efficient experience with Plexler LMS. We address learning platform issues, queries, and other concerns to keep the system running without interruptions.`

  • Telephone Inquiries:

    For urgent or immediate queries, users can reach out to us via phone, and we will provide the necessary guidance

  • Response to Emails and WhatsApp:

    Our team is available to respond to inquiries through email and WhatsApp, making communication easy and accessible

  • Technical Assistance:

    We assist in resolving issues related to software packages, user access, and network systems, ensuring everything works seamlessly for your end users

LMS System Updates and Maintenance Support

To keep your Plexler LMS running at optimal performance, it’s crucial to ensure regular updates and maintenance. Our team provides support to ensure that your system remains up-to-date, secure, and running smoothly at all times.

  • Update Notifications:

    Stay informed about upcoming system updates, including new features, security patches, and enhancements

  • Scheduled Maintenance:

    We handle any necessary maintenance and upgrades, ensuring minimal disruption to your learning environment

  • Backup and Recovery:

    In case of any unforeseen issues, we assist with system recovery and data backups, ensuring the integrity of your information

Training and Knowledge Base

At Plexler, we believe in empowering our users with the knowledge they need to effectively utilize our LMS. We offer training sessions and knowledge base to assist users in maximizing the learning platform’s potential.

  • Training Sessions:

    We offer personalized training sessions to get your team up to speed on the features and functionality of Plexler LMS

  • Knowledge Base:

    Our knowledge base provides detailed blogs, FAQs, and troubleshooting guides to assist you whenever you need help